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Return Policies

Textbooks and merchandise that are not picked up after 45 days from date of payment are subject to be returned to store inventory without a refund to the original payment method.

Textbook Returns

We are happy to processreturns and exchanges when the following conditions are met:

  • Returns/Exchanges will be accepted durin gthe first six (6) days of the semester for the fall/spring term and five (5) days from the first day of the winter/summer term.
  • The last day to return books will be posted in the Bookroom and University Store. Books purchased after those times are not returnable.
  • A cash register recipt is required for all returns & exchanges.
  • New books must be in new, unmarked condition without higighting, writing, or underlining. The cover and pages of the book must be intact and unspoiled.
  • Books purchased shrink wrapped must be returned with shrinkwrap intact.
  • If you purchased books with a credit card, you must have your credit card or credit card information (account number/expiration date) to complete a return.
  • If you purchase books with a personal check, there is a six (6) day waiting period for a cash refund.

Clothing & Gift Returns

  • A sales recipt is required for all returns.
  • Merchandise must be returned in the same condition as purchased.
  • All returns must be made within 30 days.
  • Clearance items may be returned for an even exchange or a university store gift certificate.
  • Clothing that has strong oders or perfume, remnants of animal or human hair, or signs of having been washed or worn may not be returned.

Electronic Merchandise Returns

  • Un-opened electronic merchandise may be returned within 14 days of purchase with original recipt. The refund will be issued back to the original payment method.
  • Opened merchandise is non returnable.
  • Exchanges or returns of software products will only be accepted in sealed, unopened packaging.
  • Defective merchandise will be inspected and tested at the discretion of a manager prior to the issue of the same item.
  • Refunds without recipts will be issued via in-store credit only and givin for the lowest price the merchandise has sold for.


The University Store
Student Memorial Center
21 S. George St.
Millersville, PA 17551
Phone: (717) 871-7610

Store Hours


Monday-Thursday, 8:30 am to 7 pm
Friday: 8:30 am to 5 pm
Saturday: 12 pm to 4 pm (see special hours)
Sunday: Closed

Summer/Winter Break Hours:

Monday-Friday 8:30 am to 4:30 pm
Saturday/Sunday: Closed

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